Refunds & Returns

By completing checkout on our website, you confirm that you have read, understood, and agreed to the terms and conditions outlined below. As part of the checkout process, you are required to actively acknowledge this by checking the box indicating your agreement to the website’s terms and conditions.

Cthulhu Bucks

Cthulu Bucks is our online customer rewards program. Earn 1 Cthulu Buck for each $1 you spend on our website. Also, earn 1 Cthulu Buck for each referral to our website that makes a purchase. 25 Cthulu Bucks equate to $1 in mortal currency and can be applied to your order at checkout. Cthulu Bucks are applied to your account when your order is picked up or shipped. Cthulu Bucks is independent of our in-store Rewards Program. 

Shipping

Shipping for in-stock items is completed within 2-3 business days of order receipt. Shipping for preorders is completed within 2-3 business days of the manufacturer's street date (not prerelease date). All orders are shipped via USPS or UPS, depending on the most economical shipping option based on the weight and size of your order.Once shipped, a tracking number will be attached to your order.

Store Pickup

Store Pickup orders are processed within 1-3 business days of order receipt or available for pickup on prerelease day if it is a new release product. You will receive an email from a staff member when your order is ready for pickup.

Preorders

All pre-ordered items are NON-refundable and NON-exchangeable. Release dates are estimated by their manufacturers; the actual release date may change without notice. Pre-ordered items typically reach our store on or before the release date and will be available for pickup on pre-release/release day. Shipping for preorders is completed within 2-3 business days of the manufacturer's street date (not prerelease date). We are a small business that supports our local community by frequently offering hot products at MSRP for in-store pickup only, with a one sku per person limit. Orders placed outside of that policy are automatically cancelled and refunded, less a 10% fee for administrative time and subsequent nonrefundable credit card transaction fees, with no exceptions. It is stated clearly on each of these listings, at the top of our "Shop" page, and twice at checkout. We strictly adhere to these posted policies.

Cancellations

All online order cancellations will incur a 5% cancellation fee, as the payment processor does not refund credit card transaction fees. NO REFUNDS ON PREORDERS. Once an order has shipped, all sales are final. By ordering from our website, you recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances once it has shipped. 

Chargebacks

A $25 fee will be applied for any chargeback that is resolved in our favor.